On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

REDWOOD CITY, CA--(Marketwired - Feb 16, 2017) - Agiloft, a trusted provider of business process automation software, announced today they will be a Silver Sponsor at "Pink17," the 21 st Annual ...

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter.

Add Yahoo as a preferred source to see more of our stories on Google. If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Desk.com is well worth it if your service desk just needs ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...