Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities to help enterprises optimize staffing, improve service levels, and operate more efficiently. DENVER ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Aspect Software, a leader in workforce management solutions, today announced a series of milestones that signal accelerating momentum across its business: the launch of Aspect Intelligence™, its new ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

Dayforce, Inc. announced that Hubexo, a global construction data and technology company, has chosen Dayforce to unify its HR systems and enhance its people operations. As part of its digital ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

The MarketWatch News Department was not involved in the creation of this content. AUSTIN, Texas, April 9, 2026 /PRNewswire/ -- Safeguard Global, a pioneer in global workforce enablement and creator of ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...

The majority of leaders are optimistic that operational and technology investments could stabilize financial outlook: 18% of executives are very confident that operational improvements and technology ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

SimpliFi, a premier workforce solutions provider, is proud to announce its partnership with UofL Health, a leading academic health system, as its new Managed Service Provider (MSP). This collaboration ...