Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

In many cases, a single, shocking crime allegedly involving a foreign-born suspect was quickly reframed into a broader ...

The FBI announced Thursday that it is offering a reward of up to $100,000 for information that leads to the recovery of stolen government property in Minneapolis, or the arrest of the people involved.

The best AI for live transfers. Learn how to optimize speed-to-lead, automate multi-channel follow-ups, and improve QA to ...