Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Katrina Ávila Munichiello is an experienced editor, writer, fact-checker, and proofreader ...

Many mail-order pharmacy customers feel trapped in a system that has left them with crushed pills, damaged vials and lifesaving drugs exposed to extreme weather. Bianca Bagnarelli / for NBC News ...