Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

In many cases, a single, shocking crime allegedly involving a foreign-born suspect was quickly reframed into a broader ...

The best AI for live transfers. Learn how to optimize speed-to-lead, automate multi-channel follow-ups, and improve QA to ...

The FBI announced Thursday that it is offering a reward of up to $100,000 for information that leads to the recovery of stolen government property in Minneapolis, or the arrest of the people involved.