The ShinyHunters extortion group stole the personal information of 5.5 million individuals after breaching the systems of ...

Artificial intelligence (AI) is accelerating a fundamental shift in Zendesk’s channel, especially across Asia Pacific (APAC) ...

Home Depot’s latest move aims to resolve a major customer pain point: wasting time. After a challenging 2025, due to several ...

Home security giant ADT has confirmed a data breach after the ShinyHunters extortion group threatened to leak stolen data ...

Most CRMs now claim AI capabilities. Fewer deliver it where it actually counts, in shorter response times, with more details ...

A wave of AI pricing changes is keeping customers on their toes. Anthropic, Salesforce, ServiceNow and Workday have shifted ...

D Vibe-coding platform Lovable is pooh-poohing a researcher’s finding that anyone could open a free account on the service ...

Learn how to choose the right agentic AI pilot using a proven CIO framework. Discover AI pilot selection models, use cases, ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure voice payments. SYDNEY, AUSTRALIA, January 19 ...